Enterprise Systems For Competence Development: Approach, Method And Challenges

Due to a shortage of key competencies in organisations and the rising challenge to find the right person to do a job, organisations are under pressure to assess, monitor and continuously develop their workers’ competencies. At the same time, enterprise systems offer data that provide a basis for strategic decisions in the area of competence development. This domain was investigated with two case studies in two medium-sized organisations and a set of parameters describing workers, tasks, competencies, and learning measures, was derived that can be used to solve the decision problem of allocating workers to learning measures. The resulting model was reviewed in a first evaluation cycle on a micro, meso, and macro level, involving 203 employees, 16 focus group participants and six human resource experts, respectively. The feedback from the evaluation informed a revision of the model, adding factors that describe competencies of promoted team members. The preliminary results comprise an updated optimisation model as well as a set of challenges for competence development derived from the first evaluation cycle.